Ticket Image Feature Addition

To enable the ticket image feature, you'll need to update your theme files where tickets are created or replied to. This will allow users to upload images along with their ticket submissions.

1. Update tickets.twig

Modify the tickets.twig file to include an image upload input in your form. This form allows users to attach images to their ticket submissions.

<form method="post" action="tickets" enctype="multipart/form-data">
    <input type="file" style="margin-bottom:20px;" name="image" 
    accept="image/png, image/jpeg, image/jpg" />
</form>

Step 1

2. Update open_ticket.twig

Similarly, update the open_ticket.twig file to include an image upload input in the form for replying to tickets. This allows users to attach images when they respond to a ticket.

<form method="post" action="{{site["url"]}}/tickets/{{ messageList['ticket']['ticket_id'] }}" 
enctype="multipart/form-data">
    <input type="file" style="margin-bottom:20px;" name="image" 
    accept="image/png, image/jpeg, image/jpg" />
</form>

Step 2

3. Save and Test

After making these changes, save your files and test the functionality to ensure that users can upload images successfully with their tickets.

Step 3

4. Finalize

Ensure that your server-side code handles the image uploads correctly and stores them appropriately. Test various scenarios to confirm the feature works as expected.

Step 4